Privacy Policy

Your privacy is important to us. This privacy policy explains how Monocal Sdn Bhd (“we”, “us”, or “our”) collects, uses, shares, and protects information in relation to our website hereafter referred to as the “Service”.

Types of Data Collected:
Personal Identification Information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features, or resources we make available on our Service. Users may be asked for, as appropriate, name, email address, mailing address, phone number, etc.

Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Service. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Service, such as the operating system and the Internet service providers utilized, and other similar information.

Web Browser Cookies: Our Service may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Service may not function properly.

Use of Collected Information:
Monocal Sdn Bhd may collect and use Users’ personal information for the following purposes:

To improve customer service.
To personalize user experience.
To process payments.
To manage content, promotion, survey, or other site feature.
To send periodic emails.

Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Service.

Changes to This Privacy Policy
Monocal Sdn Bhd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Your Acceptance of These Terms
By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Monocal Sdn Bhd
hello@getmono.co

This document was last updated on October 1st, 2023.

Delivery Region: Currently, we only ship within Malaysia.

Shipping Method: We have partnered with a trusted courier service to ensure safe and prompt delivery of your MONO meal replacements.

Processing Time: Orders are processed and handed over to the courier within 24 hours of purchase.

Delivery Timeframe: Expect your order to be delivered within 3-5 working days after it has been handed over to the courier.

Shipping Cost: The shipping cost will be determined and displayed at checkout based on your delivery location and the size of your order.

Packaging: We ensure that your MONO meal replacements are securely packaged to prevent any damage during transit.

Eligibility for Refund:
You are eligible for a refund in cases where the product is damaged or defective upon arrival.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Process:
To initiate a refund, please contact us at hi@getmono.co with your order number, description, and photo evidence of the product’s damage or defect.

Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Return Policy for MONO
At this time, MONO does not offer a return policy unless the product received is damaged or defective.

Customer Support
For any inquiries or support related to shipping and refunds, please reach out to us at hi@getmono.co. Our team is committed to ensuring your satisfaction and will respond promptly to assist you